Refund policy
SHIPPING
All items are shipped within 24 hours (except weekends and holidays).
Our delivery times are estimated only and are not guaranteed. They will
always be estimated in business days (this does not include
weekends/holidays). Once the packages are sent to our shipping provider,
arrival times are out of our control and in the hands of the shipping service
that has been selected.
MEBOHO are not held responsible for:
- Mistakes made by US Post
- Wrong addresses given by customers
- Damage to orders by postal service
- PO box issues
- Stolen packages after delivery
If you have a specific question with respect to your shipment, please contact us at infomeboho@gmail.com and provide your order number.
RETURNS
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. You can return for a store credit only.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, you can contact us at infomeboho@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded a store credit within 5 business days.
If more than 10 business days have passed since we’ve approved your return, please contact us at infomeboho@gmail.com.